Returns & Refund Policy  

Eligibility for returns and refunds  

Please accept our apologies if you receive a defective or damaged item. Please contact our customer support team within 48 hours of receiving an item if you wish to return or exchange it. We will arrange a return or exchange for you if you receive an incorrect item or a wrong product. Returns must be undamaged and free of signs of wear and tear.   

All tags, packaging, and invoices must be preserved in order to ensure a successful return.  

In the absence of any of these items, the return may not be processed. In the event that an item does not arrive in its original condition or contains missing parts, please contact our customer support team within 48 hours. As soon as possible, we will resolve the issue.  

Return process  

To initiate a return, please contact our customer support team. They will guide you through this process and provide you with specific instructions. We will process the refund or exchange within 5-7 business days of receiving the returned item and verifying its condition.   

Exceptions / Non-Returnable items  

• Perishable goods and custom products  

Perishable goods, such as flowers and plants, and customized items cannot be returned.   

• Downloadable digital products  

If a digital product, such as an e-book or software, has been accessed or downloaded, it cannot be returned or refunded.  

During the purchase process, you will be clearly informed of any exceptions to each of these categories.  

Return shipping   

The user should be responsible for shipping costs in the case of a return. As far as return shipping costs are concerned, we will gladly cover them if there is an error on our part.   

Refund method    

If a refund is applicable, the original payment method used for the purchase will be used to process the refund. You can expect to receive your refund within 5-7 business days after our team receives and inspects your returned item.   

Contact us   

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team.   

cipherleapsoftwareprivatelimit@gmail.com / info@finedealsz.com